Southwest Florida Media and Digital Marketing Agency Refund Policy

At Southwest Florida Media and Digital Marketing Agency, our commitment is to deliver exceptional web design, development, and marketing services. In order to ensure smooth project execution and cover operational costs, we expect clients to adhere to our payment schedules and submission deadlines for project materials. These include any necessary files, images, or content. All payments made to Southwest Florida Media and Digital Marketing Agency are final and non-refundable.

By entering into an agreement with us, you agree to the terms of our refund and cancellation policies, which are outlined below.

Web Development Services

Our web development services involve significant investments of time, resources, and expertise. Once a deposit or payment is made, it signifies your acceptance of our pricing and service terms, and it is non-refundable. All materials provided to Southwest Florida Media and Digital Marketing Agency, such as images, data, and correspondence, will not be returned to the client. We do not take responsibility for any materials that may be lost or misplaced.

Should a project be delayed, postponed, or canceled by the client, all payments made up to that point will be forfeited. Any additional work requested beyond the original scope of the project may incur additional fees, subject to our evaluation and approval.

Digital Marketing Services

Payments for digital marketing services—including Search Engine Optimization (SEO), social media marketing, and any other online marketing initiatives—are non-refundable. Once payments or deposits are received, no refunds will be issued, regardless of whether the client chooses to discontinue services.

Setup Fees

Any setup fees charged for the initiation of SEO or digital marketing campaigns are strictly non-refundable. These fees cover the preparatory work necessary to launch your campaign and are incurred at the beginning of the project.

Chargeback and Dispute Policy

Clients are required to provide valid payment information for billing purposes, and services will commence only after payments are confirmed. If a client initiates a chargeback or payment dispute, all services will be suspended immediately. In some cases, completed work may be reversed without prior notice. Additionally, the client will be responsible for any costs or fees associated with the chargeback.

Before pursuing any disputes through your bank or credit card provider, we urge you to reach out to us directly to resolve any billing issues. We are happy to assist with any concerns related to payments or services.

Submitting a chargeback for a valid payment is considered fraudulent and will be legally contested using our documented records.

If you have any concerns about your bill, please reach out to us directly. We are happy to assist you with any questions or issues you may have regarding payments or charges.

Filing a chargeback or disputing a legitimate charge is considered fraudulent activity. Chargebacks should not be used as a means to obtain a refund improperly. Any disputes raised in this way will be vigorously contested through legal channels, backed by comprehensive records from our systems.